Responsible for defining and executing the company's IT and digital transformation strategy, ensuring alignment with business goals and operational efficiency. Leading IT transformation projects from analysis to deployment, driving process digitalization, and modernizing the full IT infrastructure.
Managed IT infrastructure and digitalization projects for major industrial and port clients. Led technical teams to deliver complex network, data center, and security projects on time and to quality standards.
Managed IT infrastructure and supported the company's digital and operational needs. Supervised networks, servers, systems, and security infrastructure, while coordinating IT projects in collaboration with business departments.
Led IT support teams and ensured service delivery in compliance with ITIL best practices. Supervised incident management, managed SLA compliance, and contributed to continuous improvement of IT service processes.
Provided Level 2 support for workstation and server environments. Administered Windows environments, managed incidents using ITSM tools, and handled security administration and deployment of system updates and policies.
Provided technical support and infrastructure services for client environments. Resolved technical incidents, deployed VoIP and PBX solutions, and supported IT infrastructure deployment and maintenance across multiple client sites.