Career Path

Professional Experience

15+ years across industrial, logistics & enterprise environments — from technical support to IT & Digitalisation Manager.

Timeline

Career History

07 / 2025 — Present
Current Role

IT & Digitalisation Manager

Wilmaco — Agri-food Industry · Casablanca

Defining and executing the company's IT and digital transformation strategy. Leading transformation projects from analysis to deployment, driving process digitalization, and modernizing the full IT infrastructure to support business growth.

Key Projects

  • Enterprise IT Infrastructure — SD-WAN, Palo Alto firewall, LAN, data center, CCTV, and access control deployment.
  • Terminal WMS (TWMS) — Digitalized warehouse operations and real-time inventory visibility.
  • SAP & SAGE Payroll — Automated HR and payroll across the organization.
  • Power BI Dashboards — Real-time sales performance monitoring and executive decision support.
  • COSEC Matrix (T&A) — Automated attendance tracking system deployment.
Digital TransformationSAPSD-WANPower BIPalo AltoVeeam
07 / 2024 — 06 / 2025

IT Project Manager

Cegelec – Vinci Energies · Morocco

Managed IT infrastructure and digitalization projects for major industrial and port clients. Led technical teams delivering complex network, data center, and security projects on time and to quality standards.

Key Projects

  • Cisco ACI / Data Center Migration — Migration to Cisco Catalyst environment for major clients.
  • LAN & Wi-Fi Modernization — Huawei Switching and Access Points across multi-site environments.
  • HP Aruba ClearPass (NAC) — Secure network access control for port environments.
  • CCTV & Supervision Systems — Port equipment monitoring deployment.
Cisco ACIHuaweiAruba ClearPassNetwork Architecture
Clients: OCP Group · Dicastal · Polydesign · APM Terminals · Tanger Alliance · Valeo · Marsa Maroc · Orange
01 / 2023 — 06 / 2024

Information Technology Officer

Wilmaco — Agri-food Industry · Casablanca

Managed IT infrastructure and supported digital and operational needs. Supervised networks, servers, systems, and security infrastructure while coordinating IT projects with business departments.

IT OperationsInfrastructureIT BudgetBusiness Continuity
02 / 2020 — 01 / 2023

Technical Team Leader & Problem Manager

Umanis · Casablanca

Led IT support teams ensuring service delivery in compliance with ITIL best practices. Supervised incident management, managed SLA compliance, and drove continuous improvement of IT service processes.

ITIL v4Team LeadershipIncident ManagementSLA Management
04 / 2019 — 02 / 2020

Technical Support Lead — Level 2

Colas Digital Solutions · Morocco

Level 2 support for workstation and server environments. Administered Windows infrastructure, managed incidents via ITSM tools, and handled security administration and policy deployment.

Windows ServerITSML2 SupportSecurity Admin
06 / 2012 — 04 / 2019

Technical Support Engineer

Ecocarrier Inc. · Morocco

Technical support and infrastructure services across multiple client sites. Resolved incidents, deployed VoIP and PBX solutions, and supported IT infrastructure deployment and maintenance.

VoIP / PBXInfrastructureTechnical SupportNetwork Config